Square One Systems provides comprehensive training solutions designed specifically for collision repair centers. Our specialized curriculum helps auto body shops optimize operations, enhance customer service, and improve overall business performance.
While there are many uncontrollable events that happen in the collision repair industry, proactive Collision Center owners and managers are taking steps to harness some of the variables that are within their control. Simply allowing all incoming variables to affect the Collision Center’s operations will cause an overwhelming amount of mistakes and stress.
In this course you will learn the tools and techniques necessary to gain control over some of the variables that effect business today.
•Identify the variables that exist today
•Gain control of some of the variables
•Reduce the pain and stress in the Collision Center
•Track results for continued success
Registration is $250 and includes up to two attendees from the same organization.
The Problem
Most collision centers don’t struggle because of effort.
They struggle because of lack of system control.
Inconsistent monthly performance
Bottlenecks and idle time between tasks
Technicians working hard—but not aligned
Revenue that feels unpredictable
You don’t have a work problem.
You have a flow and alignment problem.
What This Training Delivers
This is a hands-on, experience-based training designed to help you:
Take control of daily production
Align your team around a clear objective
Reduce delays between repair steps
Increase throughput without adding staff
Financial Analysis for Collision Leaders
Understanding the Numbers That Drive Net Profit
This course walks collision center owners and managers through the financial structure of their business — and shows how operational decisions directly impact profitability.
This is not theory.
It is applied financial management for collision repair.
Seating is limited to 20 attendees.
Registration closes automatically once the class is full.
If this session is sold out, contact Square One Systems to be notified about future training dates.
Please select the registration package that matches the total number of attendees from your organization. Leave quantity set to 1 at checkout.
This live, in person course includes everything from the awareness & alignment class above, PLUS a full structured sales process, rapport & questioning drills, benefit statements, how to close the job, price resistance solutions, phone skills, follow up, referral & reviews, KPI review workshop & implementation planning.
4-6 HOURS ON SITE AT YOUR FACILITY
Collision Center Receptionist Training
This training program prepares individuals to excel as world-class collision center receptionists. Going beyond the basics of the role, this course equips trainees with the skills, knowledge, and mindset needed to deliver an exceptional customer experience that drives business results and sets the standard for the auto body repair industry.
Receptionists are the face of the collision center. Every interaction — in person, on the phone, or over email — is an opportunity to build trust, capture business, and represent the shop at the highest level. This course is built on that principle from start to finish.
Topics Covered
Trainees will develop expertise across the full scope of front-desk excellence, including customer service fundamentals, professional communication, managing customer expectations, de-escalation techniques, insurance and claims navigation, vehicle check-in and photo documentation, repair process knowledge, quality control, vehicle delivery, and advanced industry terminology. The course also covers Direct Repair Program (DRP) relationships, OEM certifications, workplace safety, and strategies for earning positive customer reviews.
Upon Completion, Participants Will Be Able To:
Greet customers and represent the shop with confidence and professionalism
Get the keys, focus on capturing the job and not place a client into a set process
Actively listen and capture accurate information from the first point of contact
Guide customers through the insurance claims process with clarity and empathy
Manage expectations proactively and communicate repair status throughout the process
Conduct thorough vehicle check-ins, including proper damage documentation and photo requirements
Explain repair concepts — such as parts types, ADAS calibration, paint blending, and structural repairs — in clear, customer-friendly language
Navigate difficult situations and de-escalate tense interactions with composure
Execute a professional vehicle delivery experience from quality check through customer handoff
APPROXIMATELY 2 HOURS
This comprehensive training program prepares collision center service professionals to deliver world-class customer experiences at every touchpoint — from the first phone call to final vehicle delivery. Participants will develop the communication skills, technical knowledge, and operational expertise needed to serve as true customer advocates and represent their facility with excellence.
Who This Course Is For
Service advisors, front desk staff, and customer-facing team members at collision and auto body repair centers.
What You Will Learn
Professionalism & First Impressions — How to present yourself, your appearance, and your workspace in a way that immediately builds customer confidence. Every interaction — in person, by phone, or by email — is an opportunity to win or lose a customer's trust.
Communication & Active Listening — Master best practices across all channels. Learn to read customers, listen without interrupting, use clear non-technical language, and follow through on every commitment made.
Insurance, Claims & Documentation — Guide customers through the claims process with confidence. Understand key insurance terminology, DRP relationships, deductibles, subrogation, rental coordination, and how to document damage and prior conditions accurately and professionally.
Repair Knowledge — Develop a working understanding of the repair process, including estimates, parts types (OEM, aftermarket, LKQ), supplements, structural vs. cosmetic repairs, ADAS systems, PDR, paint blending, betterment, and the repair vs. replace decision — so you can explain anything a customer asks.
Vehicle Check-In & Delivery — Execute a thorough check-in process and a flawless delivery. Know how to walk a vehicle, mark damage correctly, prepare documentation, review completed repairs with customers, explain warranties, and request positive reviews at the right moment.
Quality & Performance Standards — Understand quality control procedures, secret shopper evaluations, and what it means to perform at a world-class level every day.
Learning Outcomes
Upon completion, participants will receive a Certificate of Completion for Collision Center Receptionist Training and will be equipped to manage the full customer journey — from first contact to five-star review — with professionalism, accuracy, and genuine care.
Our Standard
We aren't here to be good — or just do the job. We are here to be world class.
APPROXIMATELY 2 HOURS
This specialized online live training course focuses on maximizing Customer Satisfaction Index (CSI) scores through effective survey management practices. Designed for collision repair professionals who understand that exceptional CSI scores are crucial for business growth, insurance partnerships, and customer retention. Transform your business through data driven excellence. Learn to interpret your scorecard with confidence, define KPI’s, transform data insights into actionable business strategies. Leverage your scorecard data to; optimize operational efficiency, enhance CSI & improve repair quality metrics.
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